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We found the Waldorf Astoria in Lusail to be exceptional. The small differences that distinguish this from other top hotels were all evident, from our check in to the small touches like complimentary snacks, extra water and towels, the quality of the finishing, the books and the friendliness of the staff. It was all superb. Shout out to Brian in the pool staff who looked after us each day by the pool ensuring we had our beds in position, with towels, water etc. On the first day there were no places by the pool so we went to the beach. Brian said he would look out for us and sure enough an hour later he had two places, arranged with towels etc. Top class. Also, my wife had two massages at the spa on her neck which was causing her discomfort. A wonderful experience had and now her neck is all fixed so thanks to the team at the spa. This outstanding service really epitomised the staff, the hotel and the whole experience for us. We will definitely be back!
Ashley
квітень 2025 р.
Absolutely amazing stay! The staff were all welcoming & wonderful! We travelled as a family with 2 kids. Our kids loved the kids club! Facilities were of such high standard with a full spa including sauna, steam room, cold plunge, hot spa for both female and males. I had the most amazing Hammam & couples massage. My therapist Nittaya was from Thailand and she was fantastic! We loved the breakfast, and the food at the pool was also really great! This hotel is luxurious and in a great location, walking distance to the mall. Will definitely be back!
Angelique
серпень 2025 р.
everything was beyond expectations 🌟 very an excellent hotel.. the rooms are so clean and the toilet was another luxe story the staff was friendly and the hospitality was nice and the hotel was very luxurious furniture the hotel view also the location 📍
Haya
січень 2023 р.
Beautiful hotel with fantastic facilities perfect for a family staycation with two pools and small children’s water park and direct access to a lovely beach and plenty of sun beds and cabanas. Good choice of restaurants and menu by the pool and excellent staff and service received from all staff. There was also a promotion of 25% discount in bottle service which included a fresh fruit platter. We stayed for a birthday and the hotel was able to provide balloons and a cake arranged by Hasheem. There is also a surf machine and other activities where my daughter was assisted by Niluka from Sri Lanka who was very patient and friendly. You can also head to sushi samba side or beach for a more private adult environment. Breakfast was adequate but nothing extraordinary. We had dinner in Scarpetta where the staff were very attentive and accommodating to our needs and provided a great experience. Only complaint was the slow and late check in time, and on check out the. Hill was issued at a extra 300qr due to a “glitch” which I was unable to confirm myself and the very long wait time for valet for my car on departure which took almost one hour which time could have been spent enjoying the pool or beach etc. my daughter also left her T-shirt in the bathroom and ran back 15 minutes later to retrieve it but no one one was able to locate it.
Anonymous
червень 2025 р.
My stay at Waldorf Astoria Lusail was exceptional—pure luxury from start to finish. The hotel is brand new, and everything feels pristine and high-end. The bathrooms are spacious, and the facilities for kids are outstanding, from the heated pools (perfect even on windy days when the outside temperature is 20°C) to the small waterpark and climbing area. The beach is beautiful, and the lush grounds add to the resort’s charm. The service was impeccable—staff were incredibly accommodating, especially at reception, and they truly go above and beyond to make anything possible. You never hear the word “no” here! I would highly recommend this hotel and will definitely return!
Dana
березень 2025 р.
This is not just a hotel—it’s truly a palace. The rooms, corridors, facilities ( pools, beach, kids water park) cleanliness, and staff are exceptional. The team is dedicated to providing the highest standards of service, always eager to ensure every aspect of the stay is perfect. I even received calls simply to check if everything was satisfactory, which reflects their genuine commitment to guest satisfaction
Abdulrahman
грудень 2024 р.
The property is well planned out. The way luxury, business, and family & leasure travellers coexist seamlessly in a hotel of this size. It is a combination of well planned property management with efficient operational management. Staff are well trained and very responsive but at the same time subtle. Cleanliness is impeccable in all departments.
Nikolas
квітень 2025 р.
A fantastic family-friendly hotel! We visited during the Christmas season, and the hotel was beautifully decorated with festive touches. The location is perfect, just a short walk to the Palace Vendome mall. The staff were incredibly helpful and welcoming, with a special shoutout to Lizabeth. She was not only warm and friendly but also an absolute delight with my son.
Dalal
грудень 2024 р.
The water facilities were amazing. The restaurants were great and had a happy vibe. The room was comfy and our balcony had an amazing view. Although we lived just 15 minutes from the hotel, once we were there we really felt like we were on holiday. Staff were very welcoming and professional particularly Alina, the duty manager, Cleopatra and the pool staff.
Nicole
червень 2024 р.
Lovely spacious room with nice balcony. Well equipped. Great communication before arrival. The staff are outstanding and make the hotel. A big thank you. Breakfast choice was very good. Nice pool area but I loved the beach area. Again, the staff were excellent. Very relaxing stay.
Claire
грудень 2024 р.
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